Change in On Line Processor

Posted on 24th September 2021 by Tim Lord

FYI we have had to change the company that manages our on-line card payments. This is to ensure we are compliant with the 3D regulation changes.

This should be seamless to you as it is all “backroom” . The only impact you may see is that if you stored your card details on line this will be deleted, and the first time you re-book you will be asked to re-input your card details, and then given the option of storing it on line.

As I said this should be seamless, any issues please call the office on 01344-884992.

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Welcome Eleanor (Ell) and Ellie

Posted on 24th September 2021 by Tim Lord

Please welcome Eleanor Vertigan who joins us in the horse care team & wants to progress to instruction and Ellie Soppelsa who will work in both horse care and instruction.

They both come with excellent equestrian qualifications and are keen to progress, please welcome them as they become part of the team.

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Vacancy – Equine Apprenticeship

Posted on 3rd August 2021 by Tim Lord

Due to being let down by a recent applicant, we are reopening our vacancy for an apprentice.

This is a great opportunity to kick start your equestrian career. You’ll be fully supported and trained at the Centre, and be assigned a third party provider – Haddon Training. We have a  great track record of getting apprentices through the programme, and have gone on to employ most of them in the Centre.

If this opportunity sounds like something that may interest you, then send your CV now to tim@brc.uk.com

About the vacancy:

Our apprenticeship programme is one year long, aimed at 16-18 years who have had an interest in horse riding as a hobby and have now decided to purse your love of horses to your career.

You will be working with a third party agency, Haddon Training, and our in-house trainers. We will help you achieve nationally recognised NVQ qualifications through a structured training programme, gaining experience both on the job and through other work. We will also support you through your BHS qualifications starting with Stage 1 Complete Horsemanship.

You would work a 5 day week including at least one weekend day. You will be involved in all aspects of the yard, both horse care and supporting our team of instructors. Riding will be apart of your apprenticeship, ideally you will have a basic experience of this to progress towards your NVQ and BHS qualifications.

This job is not for the faint hearted as it involves hard work – both theory and practical – so you need to be well motivated, hard working, able to work in a team and individually, cope under pressure and be quick thinking.

As a BHS Where to Train Centre, we take your development seriously and will support you financially with exams and ensure you get the training you need. In return you will receive a competitive salary based on your experience and qualifications, 28 days paid holiday and support with your on going development.

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Welcome Beth and Louisa

Posted on 31st July 2021 by Tim Lord

Please welcome Beth Lawless who joins us in the horse care team and Louisa Musgrove who will work in both horse care and instruction.

They both come with excellent equestrian qualifications and are keen to progress, please welcome them as they become part of the team.

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Price Increase August 1st

Posted on 31st July 2021 by Tim Lord

As advised previously all booking from August 1st will be at the new level. Any bookings made before that date will be honoured as will outstanding lessons on cards you may hold.

Group lessons will go up by £1, child private lessons by £5 and adult private lessons and all semi-private lessons by £6 a lesson.

The full price list is available to see on the notice board inside the office and on this website.

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EcPro FAQ’s and Help Videos

Posted on 14th July 2021 by Tim Lord

From 1st February 2020 we transitioned to the EC Pro booking system. This system allows you to book online through the app or website as well as through reception. It will provide you notifications of your lessons and view how many tokens (loyalty card lessons) available. Most clients have now transitioned to it and find it works well and is very convenient. 

Sometimes questions arise. The FAQ section and you-tube videos may help. Or of course call the office on 01344-884992.

EC Pro Help Videos:

FAQ’s

 Do I always need to book online?

No, you can still call reception to book into a lesson – however, you must register an account online – https://brc.ecpro.co.uk/login

Do I have to create an account per person as I come with my family?

No, when you register an account you can add a variety of riders. When you book in please give the account holders name so we can search each rider.

I’ve registered but cannot see any verification email.

Please call reception on 01344 884992 and a member of staff will escalate your issue.

What is your cancellation policy?

Our cancellation policy is 24-hours before your booked lesson.

I have cancelled before the cancellation policy runs out where does my money go to?

Any cancelled lessons that are done before the 24-hour period will be credited to your profile, token or credit. If you would like a refund please call reception.

Do you still have a “loyalty card scheme”?

Yes, you will still be able to purchase a package of 11 lessons for the price of 10. These will be stored as “tokens” and will be able to view them on your profile.

I’ve purchased a group package, however I still want private lessons – how does this work?

Please call the reception and we will be able to override this for you.

The system isn’t letting me book into/view available lessons for tomorrow, how do I do this?

Online bookings are available up until 24 hours before. If you would like to book a lesson on the day you will need to call reception on 01344 884992 to see what is available. 

Am I automatically booked into group lessons each week?

No, you will have to book in to each lesson you wish to take.

I want to book on to a training day, can I book this online?

Any training days or events will be booked through our reception to start with then will progress to online bookings.

My friend and I want to have a semi-private lesson together, how do we go about that?

When setting up your profile you can add several riders to your account. Once you are both riders on the same account you can create semi-private lessons.

If you are not on the same account please call reception and they will be able to override this for you.

Can I transfer credit between mine and my friends account?

At this time no, if you want to have a lesson together you could alternate payments from each individual accounts or call reception to pay individually.

I cannot book into the normal group lesson I am in from the app?

Every individual is graded dependent on their level. This has meant that sometimes you can’t see your usual lesson. We are aware that some individuals may enter higher groups, so please do call us and we can manually put you in.

I’ve registered but I can’t see any lessons?

This is because you have not been graded, please call reception and they will do this for you.

If this is your first time with us you would have to do an assessment lesson beforehand to see what available lesson are available.

Where do I choose my horse I would like to ride?

For every booking the horse selected is called school horse and we will allocate in house.

If you do have a preference, please mention in the notes of your booking and we will try our best to allocate where we can.

I do not remember when my lesson is?

You will be able to see your booked in lessons on your profile, follow this step by step video if you are unsure where to view this – https://www.youtube.com/watch?v=AmkX40ojsp0 

Does this apply for loaners and livery?

If you with loan or have livery with us all we need you to do is register with us and continue to book lessons in house. However you will be able to view your booked in lessons and cancel the same way 

If you have any further questions please email reception at info@brc.uk.com or call 01344 884992.

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Upskilling success – Sole & Caprice

Posted on 19th June 2021 by Tim Lord

As promised we are increasing our teaching/ instructor capacity both through new hires and upskilling existing staff. To this end we have held a number of BHS exams at the centre, with success.

Congratulations to Sole & Caprice who have both passed important BHS qualifications.

Caprice passed her Stage 2 care, lunge and teach.

Sole passed her Stage 2 teach so has her full Stage 2, her Stage 3 care and lunge and her stage 4 ride.

Congratulations to both them, and they now will increase their instruction work, so feel free to book them!

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Council Licence – Animal Activity Licence. BRC awarded coveted 5 stars!

Posted on 22nd December 2018 by Tim Lord

All riding schools have to be licenced by the local council, in the Berkshire Riding Centre’s case this is Bracknell Forest Council. The licence is displayed on the noticeboard as you come into the yard and it’s number is on the facilities page of this website.

Under new regulations, The Animal Welfare (Licensing of Activities involving Animals) England Regulations 2018, (phew), certain changes have been introduced and the rating system has changed. We are delighted that BRC has been given a 5 star rating, the highest there is, which means that our licence is granted for three years not annually. This is a reflection of the high standards we keep which were recognised by the license external inspection.

 

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BRC Juniors – 90 minute Friday Sessions for juniors

Posted on 10th September 2018 by Tim Lord

call the office for details

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GDPR and Privacy Policy

Posted on 17th May 2018 by Tim Lord

Due to GDPR (data protection) legislation we have made a number of changes to be compliant and to protect any data we hold on you, our client.

First step is to publish our privacy statement which you can find on the website under the “about us” tab. Do read it. It tells you what information we hold, how we use that information , as well as what we will not do with the information.

We are asking all clients who come for lessons to complete a revised “client registration form” to a) ensure that their data we hold is current and b) to formally ask for consent to hold this data.

We have also asked livery and sharer clients to complete new agreements that include consent for us to hold their information.

You will have seen other differences in the way we protect your information in the office.

Any question please direct them to one of the receptionists or to our data controller – Tim Lord.

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