Lesson Price Increase August 1st

Posted on 23rd June 2022 by Tim Lord

Please be aware that from August 1st 2022 the prices of all lessons booked will be rise by £2 per lesson.

You will be aware of inflation levels which impacts the business for bedding, feed, energy and staff costs in particular. We have worked hard to manage cost rises and are therefore able to limit our lesson price increase to just £2 per lesson, for all lesson types.

This will take effect for all lessons booked from August 1st 2022

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Robert Pickles Training – New Dates Released

Posted on 24th January 2022 by Tim Lord

We have organised Robert Pickles, FBHS, training for the first half of 2022. These sessions are organised for professionals taking their BHSQ Level 4 Senior Eventing Coach and Performance Coach BHSI; care management, riding and coaching units.

Timing: 9:00am – 3:30pm

Cost: £110

Dates:

To book on to the training days please call reception on 01344 884992.

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BHS Exams 2022 Dates

Posted on 1st January 2022 by Tim Lord

Upcoming British Horse Society (BHS) assessment dates held at Berkshire Riding Centre:

Stage 2 Care, Lunge and Ride

Stage 2 Coaching

Stage 3 Care, Lunge and Ride

Stage 3 Coaching

Stage 4 Care and Ride (Including Lunging)

Stage 4 Coaching

To book into an assessment call the BHS Education team on 02476 840508, booking close two weeks before the assessment date.

We hold a variety of training onsite, this include specific exam training days or individual training, find out more on or website and book in by calling  our reception on 01344 884992.

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We have two vacancies!

Posted on 3rd November 2021 by Tim Lord

To apply for the role please send your CV to tim@brc.uk.com

 

Full-time Groom 

You would work a 5 day week including at least one weekend day. You will be responsible for daily horse care and supporting our team of instructors; this will include exercising our riding school and livery horses and ponies.

Essential Experience/Qualifications:

 

Full-time Instructor

We are looking for an confident, enthusiastic individual who enjoys teaching a variety of clients from children to adults, groups and privates from beginners to advanced. Ideally, you will be at, or working towards, BHSQ Level 2 Foundation Coach in Complete Horsemanship (BHS Stage 2), with experience of teaching for at least one year.

Whilst your main role would be teaching, like all staff, when not giving lessons you will be responsible for our daily horse care, this includes mucking out as well as exercising our riding school and livery horses and ponies.

 

To read more about our vacancies please see our careers page.

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EcPro FAQ’s and Help Videos

Posted on 14th July 2021 by Tim Lord

From 1st February 2020 we transitioned to the EC Pro booking system. This system allows you to book online through the app or website as well as through reception. It will provide you notifications of your lessons and view how many tokens (loyalty card lessons) available. Most clients have now transitioned to it and find it works well and is very convenient. 

Sometimes questions arise. The FAQ section and you-tube videos may help. Or of course call the office on 01344-884992.

EC Pro Help Videos:

FAQ’s

 Do I always need to book online?

No, you can still call reception to book into a lesson – however, you must register an account online – https://brc.ecpro.co.uk/login

Do I have to create an account per person as I come with my family?

No, when you register an account you can add a variety of riders. When you book in please give the account holders name so we can search each rider.

I’ve registered but cannot see any verification email.

Please call reception on 01344 884992 and a member of staff will escalate your issue.

What is your cancellation policy?

Our cancellation policy is 24-hours before your booked lesson.

I have cancelled before the cancellation policy runs out where does my money go to?

Any cancelled lessons that are done before the 24-hour period will be credited to your profile, token or credit. If you would like a refund please call reception.

Do you still have a “loyalty card scheme”?

Yes, you will still be able to purchase a package of 11 lessons for the price of 10. These will be stored as “tokens” and will be able to view them on your profile.

I’ve purchased a group package, however I still want private lessons – how does this work?

Please call the reception and we will be able to override this for you.

The system isn’t letting me book into/view available lessons for tomorrow, how do I do this?

Online bookings are available up until 24 hours before. If you would like to book a lesson on the day you will need to call reception on 01344 884992 to see what is available. 

Am I automatically booked into group lessons each week?

No, you will have to book in to each lesson you wish to take.

I want to book on to a training day, can I book this online?

Any training days or events will be booked through our reception to start with then will progress to online bookings.

My friend and I want to have a semi-private lesson together, how do we go about that?

When setting up your profile you can add several riders to your account. Once you are both riders on the same account you can create semi-private lessons.

If you are not on the same account please call reception and they will be able to override this for you.

Can I transfer credit between mine and my friends account?

At this time no, if you want to have a lesson together you could alternate payments from each individual accounts or call reception to pay individually.

I cannot book into the normal group lesson I am in from the app?

Every individual is graded dependent on their level. This has meant that sometimes you can’t see your usual lesson. We are aware that some individuals may enter higher groups, so please do call us and we can manually put you in.

I’ve registered but I can’t see any lessons?

This is because you have not been graded, please call reception and they will do this for you.

If this is your first time with us you would have to do an assessment lesson beforehand to see what available lesson are available.

Where do I choose my horse I would like to ride?

For every booking the horse selected is called school horse and we will allocate in house.

If you do have a preference, please mention in the notes of your booking and we will try our best to allocate where we can.

I do not remember when my lesson is?

You will be able to see your booked in lessons on your profile, follow this step by step video if you are unsure where to view this – https://www.youtube.com/watch?v=AmkX40ojsp0 

Does this apply for loaners and livery?

If you with loan or have livery with us all we need you to do is register with us and continue to book lessons in house. However you will be able to view your booked in lessons and cancel the same way 

If you have any further questions please email reception at info@brc.uk.com or call 01344 884992.

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GDPR and Privacy Policy

Posted on 17th May 2018 by Tim Lord

Due to GDPR (data protection) legislation we have made a number of changes to be compliant and to protect any data we hold on you, our client.

First step is to publish our privacy statement which you can find on the website under the “about us” tab. Do read it. It tells you what information we hold, how we use that information , as well as what we will not do with the information.

We are asking all clients who come for lessons to complete a revised “client registration form” to a) ensure that their data we hold is current and b) to formally ask for consent to hold this data.

We have also asked livery and sharer clients to complete new agreements that include consent for us to hold their information.

You will have seen other differences in the way we protect your information in the office.

Any question please direct them to one of the receptionists or to our data controller – Tim Lord.

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