Reception Staffed 7 days a week

Posted on 19th November 2022 by Tim Lord

All clients have now moved to our online booking system EcPro. Whilst most will book directly via their EcPro account, a number will be booking via the office (01344-884992) who will manage your EcPro account on your behalf. We are always there to help you.

Sarah continues to manage Sundays and Mondays, and we welcome Catherine Duthie who will manage the other days. Note Tuesdays to Fridays she will be in the office in the afternoons, and working on the yard in the mornings. She will be in the office more on Saturdays depending on need.

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Lesson Price Increase August 1st

Posted on 23rd June 2022 by Tim Lord

Please be aware that from August 1st 2022 the prices of all lessons booked will be rise by £2 per lesson.

You will be aware of inflation levels which impacts the business for bedding, feed, energy and staff costs in particular. We have worked hard to manage cost rises and are therefore able to limit our lesson price increase to just £2 per lesson, for all lesson types.

This will take effect for all lessons booked from August 1st 2022

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Robert Pickles Training – New Dates Released

Posted on 24th January 2022 by Tim Lord

We have organised Robert Pickles, FBHS, training for the first half of 2022. These sessions are organised for professionals taking their BHSQ Level 4 Senior Eventing Coach and Performance Coach BHSI; care management, riding and coaching units.

Timing: 9:00am – 3:30pm

Cost: £110

Dates:

To book on to the training days please call reception on 01344 884992.

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BHS Exams 2022 Dates

Posted on 1st January 2022 by Tim Lord

Upcoming British Horse Society (BHS) assessment dates held at Berkshire Riding Centre:

Stage 2 Care, Lunge and Ride

Stage 2 Coaching

Stage 3 Care, Lunge and Ride

Stage 3 Coaching

Stage 4 Care and Ride (Including Lunging)

Stage 4 Coaching

To book into an assessment call the BHS Education team on 02476 840508, booking close two weeks before the assessment date.

We hold a variety of training onsite, this include specific exam training days or individual training, find out more on or website and book in by calling  our reception on 01344 884992.

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EcPro FAQ’s and Help Videos

Posted on 14th July 2021 by Tim Lord

From 1st February 2020 we transitioned to the EC Pro booking system. This system allows you to book online through the app or website as well as through reception. We have created a “Step-by Step” guide and “FAQ” for users at BRC, we hope this information will be helpful. 

If you have any issues or questions please do not hesitate to contact reception on 01344 884992.

 

How to use EC Pro guide (PC Version):

Prior to booking any type of lesson you will need to create an account. We recommend creating one account per family and adding additional riders. This is so we can easily track all payments and lesson bookings.

How to register an account: 

How to add more then one rider?*

 

How to book an lesson (PC version):

At BRC we have a variety of lessons. See below a step-by-step guide on how to book each type.

Assessment Lesson (All new riders at BRC will need to do an Assessment Lesson): To book an assessment lesson you will need to register an account and the rider on EC Pro – https://brc.ecpro.co.uk/login – once complete please call reception on 01344 884992 to book in your lesson. 

After you have taken your assessment lesson you will be graded and able to book your own private and group lessons. Please follow the instructions below on how to do this.

 

Group Lesson:

Following checkout, an booking confirmation email WILL be sent to your account’s email address, if you have not received one please call reception on 01344 884992.

Display of group lesson

All group lessons displayed are aligned to your grade, dependant on your grade you may see more than one group level, this is to add flexibility to the number of groups available to that rider. Group Levels are as follows: 

Within the tile you will be able to see the lesson title, type of lesson (Flat/Poles/Jump), Instructor and the initials of the rider within the account who can join the group.

 

Individual Private Lesson:

Following checkout, an confirmation email WILL be sent to your account’s email address, if you have not received one please call reception on 01344 884992.

*Please note if you would like to book an jump lesson, you can only book a 45 minute private. 

Display of Private Group

In the display of Private Lessons times available you will be able to see the  initials of the instructor available for the next 30 minutes. For example in the picture above at 8:30 LH (Leah) is available for a 30 minute or you could select MM (Mark) for a 45 minute private. 

You may not see all our instructors as they may have filters on rider grade or type of lesson. Please call reception if you have any issues. 

 

Semi-Private Lessons:

PLEASE READ. when booking an semi-private you are responsible for paying for BOTH riders, whether that be tokens or card payment.

If you are booking another rider who already has an account within our system please add them as a “Friend” to your account rather then creating an “Additional rider”. To add a friend please go to the “Dashboard” (Account Home), select “Friends”, click “add a friend”, type friends email address linked to their EC Pro account, click “Send Friend Request” this will send an email that they will need to “accept” – please do this on the PC rather then mobile. 

Adding a friend and linking them to the lesson will add the lesson to their “Lesson bookings” and notify them of any changes to lesson, such as cancellation, change of instructor or time. 

Following checkout, an confirmation email will be sent to your account’s email address, if you have not received one please call reception on 01344 884992.

Button to add another rider to booking

 

“Lesson Bookings” and “Cancellation”:

How to view upcoming lesson bookings:

This will display the list of upcoming lessons. Please note your next lesson is displayed at the bottom of the table. 

(Video example: https://www.youtube.com/watch?v=AmkX40ojsp0)

 

How to cancel lessons:

All cancellations will be credited to your account, or if you have paid using a token a token will be reimbursed. 

Please note we have a 24 hour cancellation policy, if you cancel within 24 hours you will be charged. 

Cancel/Edit buttons

 

How to view lesson history:

You will be able to view all attended, cancelled and upcoming lessons for that rider.

Currently you can only view lesson history on the web version and not the app. 

 

“Course Bookings”:

To book into any active course bookings such as our School Holiday Activities, or BHS/Robert Pickles Training. All course booking dates are available on our website or Facebook page.

Following checkout, an confirmation email will be sent to your account’s email address, if you have not received one please call reception on 01344 884992.

 

Purchase Token Packages:

At BRC we have a loyalty “Token Package” where you can buy 11 lessons for the price of 10. Please note when selecting an token package it is for a specific lesson type and is non-transferable to a different type of lesson. 

If you would like a different lesson outside of your token package we recommend to pay for it individually, however, reception can over ride this and book it in for you if needs be. 

 

FAQ’s

 Do I always need to book online?

No, you can still call reception to book into a lesson – however, you must register an account online – https://brc.ecpro.co.uk/login

Do I have to create an account per person as I come with my family?

No, when you register an account you can add a variety of riders. When you book in please give the account holders name so we can search each rider.

I’ve registered but cannot see any verification email.

Please call reception on 01344 884992 and a member of staff will escalate your issue.

What is your cancellation policy?

Our cancellation policy is 24-hours before your booked lesson.

I have cancelled before the cancellation policy runs out where does my money go to?

Any cancelled lessons that are done before the 24-hour period will be credited to your profile, depending on how you paid you will receive a token or credit. If you would like a refund please call reception.

Do you still have a “loyalty card scheme”?

Yes, you will still be able to purchase a package of 11 lessons for the price of 10. These will be stored as “tokens” and will be able to view them on your profile.

I’ve purchased a group package, however I still want private lessons – how does this work?

We would advice to pay for the lesson individually, however, if you would like to use your group token please call the reception and we will be able to override this for you and charge you the extra amount owed. 

The system isn’t letting me book into/view available lessons for tomorrow, how do I do this?

Online bookings are available up until 24 hours before. If you would like to book a lesson on the day you will need to call reception on 01344 884992 to see what is available. 

Am I automatically booked into group lessons each week?

No, you will have to book in to each lesson you wish to take.

I want to book on to a training day, can I book this online?

Yes, please go to “Make a booking”, select the day of the course, scroll to the bottom and you will be able to see all training days under “Courses” or “Activities” available for your grading. 

Can I transfer credit between mine and my friends account?

No, if you want to have a lesson together you could alternate payments from each individual accounts or call reception to pay individually.

I cannot book into the normal group lesson I am in from the app?

We have recently updated group gradings, if you cannot see your usual group lesson please call reception and we can update your grade.

I’ve registered but I can’t see any lessons?

This is because you have not been graded, please call reception and they will do this for you. If this is your first time with us we will book you into an assessment lesson.

Where do I choose my horse I would like to ride?

If you do have a preference of horse, please mention in the notes of your booking and we will try our best to allocate where we can.

I do not remember when my lesson is?

You will be able to see your booked in lessons on your profile, follow this step by step video – https://www.youtube.com/watch?v=AmkX40ojsp0 

 

If you have any further questions please email reception at info@brc.uk.com or call 01344 884992.

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GDPR and Privacy Policy

Posted on 17th May 2018 by Tim Lord

Due to GDPR (data protection) legislation we have made a number of changes to be compliant and to protect any data we hold on you, our client.

First step is to publish our privacy statement which you can find on the website under the “about us” tab. Do read it. It tells you what information we hold, how we use that information , as well as what we will not do with the information.

We are asking all clients who come for lessons to complete a revised “client registration form” to a) ensure that their data we hold is current and b) to formally ask for consent to hold this data.

We have also asked livery and sharer clients to complete new agreements that include consent for us to hold their information.

You will have seen other differences in the way we protect your information in the office.

Any question please direct them to one of the receptionists or to our data controller – Tim Lord.

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