EC Pro Help Guide & FAQs
From 1st February 2020 we transitioned to the EC Pro booking system. This system allows you to book online through the app or website as well as through reception. We have created a “Step-by Step” guide and “FAQ” for users at BRC, we hope this information will be helpful.
If you have any issues or questions please do not hesitate to contact reception on 01344 884992.
How to use EC Pro guide (PC Version):
Prior to booking any type of lesson you will need to create an account. We recommend creating one account per family and adding additional riders. This is so we can easily track all payments and lesson bookings.
How to register an account
How to add more then one rider/friend
How to book an assessment lesson
How to book an group lesson
How to book an private lesson
How to book an semi-private lesson
How to view upcoming lesson bookings
How to cancel lessons
How to view lesson history
How to book a course/activity
How to purchase token packages
Do I always need to book online?
Do I have to create an account per person as I come with my family?
What is your cancellation policy?
I have cancelled before the cancellation policy runs out where does my money go to?
Do you still have a “loyalty card scheme”?
I’ve purchased a group package, however I still want private lessons – how does this work?
The system isn’t letting me book into/view available lessons for tomorrow, how do I do this?
Am I automatically booked into group lessons each week?
I want to book on to a training day, can I book this online?
Can I transfer credit between mine and my friends account?
I cannot book into the normal group lesson I am in from the app?
I’ve registered but I can’t see any lessons?
Where do I choose my horse I would like to ride?
I do not remember when my lesson is?
If you have any further questions please email reception at firstname.lastname@example.org or call 01344 884992.